USING FTP

 
We are a low-cost service so our sites are designed to be managed through a browser to make it as easy as possible to set up and maintain a web site. Most of our users prefer this method and log in with their browsers at https://www.webhosts-manager.com, however we also provide 2 FTP choices. In other words, there are 3 upload options:

1. BROWSER - To upload with your browser, log into your Site Manager at https://www.webhosts-manager.com then click on the "File Uploads" link. You can set up as many directories as you need, then upload the relevant files to each directory with your browser.
2. FREE PUBLIC FTP - We have included instructions for this method below. After the files are uploaded to the FTP Site, they need to be moved over to your Web Site by logging into your Site Manager with your browser.
3. PRIVATE FTP UPGRADE - Advanced users who prefer to do everything by FTP, or those who use Page Builder software such as Dreamweaver, can upgrade to Private FTP Access at https://www.webhosts-manager.com/upgrade.shtml. This upgrade doesn't use the Public FTP Site - your uploads are loaded directly into your account and there's no need to use a browser. Automated software can also log in and out as necessary to manage your account remotely.

Detailed instructions for all options can be found below. These options allow you to upload more files at a time more quickly than through your browser.

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How do I upload through your free Public FTP site?

Please note that you can only upload files to our Public FTP Site - you can't upload directories. If you need to upload directories, you will need to upgrade to Private FTP Access or create your directory structure manually, then upload the relevant files to each directory with your browser.

If you want to upload files through our free Public FTP Site, please follow these steps:

STEP 1

You can get the current login information from the "Import From Public FTP Server" section of your Site Manager at https://www.webhosts-manager.com or contact us for help. Please don't use your account password -  the Public FTP Site has its own password.

Address:  ftp.webhosts-manager.com
User ID:  *******
Password:  **********
(Please note that the password changes periodically for security reasons).

Log in with your FTP software at ftp.webhosts-manager.com using the User ID and Password from your Site Manager. Please note that all files must be uploaded to the /yourusername directory. You can't upload or import files in subdirectories such as /yourusername/otherdirectory.

STEP 2

Once you are logged in, create a new directory with the name matching your Username (all lower case letters). In other words, if your Username is "yourusername", you will create the directory /yourusername.

STEP 3

Change to this new directory and upload your files. Please note that all files must be uploaded to the /yourusername directory. You can't upload or import files in subdirectories such as /yourusername/otherdirectory.

STEP 4

Once you have uploaded your files by FTP, login with your browser to your Site Manager and click the "FTP Import" link.

STEP 5

On the FTP Import screen, select the directory you wish to import the files into. If you haven't created any subdirectories, accept the "Base Directory" option.

STEP 6

Select the files that you wish to import from the list, or you can check "select all files" to import all of the files shown.

STEP 7

Click the "Import Selected Files" button.

You will then see a confirmation screen telling you which files were imported successfully.

Note: 

Files you import will override pre-existing files with the same file name. 

All files are deleted from our public FTP site every 24 hours to avoid problems with unauthorized users. This happens at 3.00AM US Central Time. You can check the time in your location here.

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Do I have to use FTP?
No, you can still use the browser-based Site Manager to create and upload your files. FTP is simply an extra option for those users who wish to use it.

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How do I upload with Private FTP Access?

If you have purchased the upgrade to Private FTP Access, please follow these steps:

STEP 1

First open your FTP program and connect to your FTP site using the following login information:

Address:  ftp.webhosts-manager.com
User ID:  "Your WebHosts Manager Username"
Password:  "Your Password"

This will put you in the home directory for your site.

STEP 2

Once you are logged in, you can upload your files to any of your directories. Automated software will also be able to log in and out as necessary to manage your account remotely.

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How do I upload with page builder software such as Dreamweaver?

We recommend upgrading to Private FTP Access to upload to your site using Page Builder software programs such as Dreamweaver. If you have ordered this Upgrade, please follow these steps:

STEP 1

First, open your software and from the Menu Bar click File > Publish Web. In the location box, enter:
Location:  ftp://ftp.webhosts-manager.com
then click the "Publish" button.

Wait a few seconds and you will be prompted for your Name and Password. Enter:
Name:  "Your WebHosts Manager Username"
Password:  "Your Password"

STEP 2

Your software will upload your selected files to your site automatically.

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Why Do I Get Errors?
You may get errors if you try to upload a file with unusual or foreign characters in the filename or you run out of disk space during the upload.

If you run out of disk space, you must delete other files to free up space or add more disk space to your account.

If you get any other errors, here are some suggestions which may help to solve your problem:

• If you need to enter a path, just enter "/" (without the quotes).
• Make sure there are no extra spaces before or after any of the fields.
• Our system is case-sensitive. Enter your Username in all lower case letters.
• The Port is 21 (this is usually the standard setting).
• Try entering the FTP Address as ftp://ftp.webhosts-manager.com instead of ftp.webhosts-manager.com
• It is possible that your FTP server had reached its maximum limit of 50 simultaneous users when you tried to upload. If this was the problem, you should be able to login if you try again at another time.

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